Return & Exchanges
Swimwear From Oz offers a 10 day return policy, exclusive of shipping times. If the customer is not completely satisfied with the product, or it does not fit correctly, an exchange for other styles or sizes, store credit notes or a refund is available. Please note this excludes sale items where we can only issue a credit note or exchange for a different size providing the style is still available. Returned product/s must be in new condition and never worn with the tag still attached and in original packaging. All items kept for a period exceeding 10 days are considered accepted by the customer. Items returned that do not meet our return policy guidelines will be returned to the customer, with no credit issued.

What if the garment you ordered does not fit or you are not happy with the style?

Perhaps you would like to try another size or style or maybe you would like a refund?

Well either way, pop it in the mail to us with our Swimwear From Oz Return note and as soon as we receive it, we will follow the directions on your note and sort through the problem. In the unlikely event you find a manufacturing flaw with your garment or if you have not been sent what you ordered, please also follow the procedure above. All goods that leave the factory must be paid for meaning all exchanged garments must be returned to us before we can send you the new or correct garment.

Click here to download your 'easy to fill in' RETURN NOTE

 

PLEASE NOTE if you are changing your garment from a girls to ladies size or vice versa there may be a price difference.

PLEASE REMEMBER:
> Once you know your size and style, your shopping experience is a breeze!
> For exisitng customers, keep in mind your body can change due to growth and training changes. These can effect your size.
> Keep in mind that all the styles we carry such as silique cut or racer may fit your figure differently. As a result you may vary in size from style to style
 
 
All exchanges are sent back to you via Toll Priority mail or Australia Post Regular post, these exchanges are normally dispatched on Monday's, Wednesday's and Friday's.
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